WHO IS THIS TRAINING FOR?
ANYONE WORKING IN THE HOSPITALITY, RETAIL OR SERVICE SECTORS
Today’s consumers expect immediate and positive personalised interactions.
To meet these expectations, companies must differentiate their brands by consistently delivering on their customer’s expectations.
We have a diverse portfolio of clients from every sector including hotels, restaurants, bars, tour companies, university summer accommodation agents, charities, call centres, retail outlets and everything in between.
If you are in business – whatever the sector – hospitality, retail or service sector – our training is relevant to you.
The reality is that your internal and external customers; your employees and your customer experiences impact your bottom line.
Employee engagement is at an all time low according to Gallup Research https://www.servicefutures.com/gallup-holy-grail-employee-engagement-2018
Our training is designed to improve employee engagement and skills to reduce churn, increase performance, and ensure that your brand is represented in the best possible way.
Our goal is to create brand advocates and loyalty both with employees and your customers that ultimately results in competitive advantage and growth.
Anyone who wants to improve their employee engagement and skills, improve customer experiences and their bottom line needs to undertake this training. Savvy leaders realise that there is little point in prioritising budgets for marketing and advertising over training.