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Effective Customer Service

Schedule

This 2 day course runs over 2 half days from 9.00am till 12pm and includes a break with refreshments.

All course material is provided. Maximum of 10 participants per session. We can also cater for smaller groups, minimum of 4.

Workshops

Our workshops are meticulously planned and designed in a manner geared toward efficient maximization of time and impact. It is also crucial that the learning outcomes provide the effective results.  This is achieved by engaging all participants; enabling and facilitating them to contribute to the training process in an entertaining and professional way. Interactive sessions include role play and improvisation.  We will equip trainees with the skills and tools to perform to their maximum ability.

ServiceCourse Content Day 1

8.30am Registration

Define Quality Service

What is my role?

Who is my customer?

Effective Communication Skills

Review of the days session

good serviceCourse Content Day 2

Creating the WOW experience - Being customer focused

Steps For Achieving Superior Quality Service

Creating a Strong Team

Knowing your Workplace Environment

Review of the days session

Key Outcomes - A clear, well-understood, consistent understanding of what quality service means and how to deliver it. 

Course Costs

Please contact us for cost details.

Refreshments during breaks provided.

All the materials you will need to get the most from your course including workbook, course notes and writing materials are provided.