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Short Courses

Details

Our specialised short courses run from 9am till 12pm including a 15 minute break and refreshments. All material is provided. Maximum of 10 participants per session. We also cater for smaller groups and arrangements can be made for one-on-one sessions.

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Schedule

Presentation Skills
January 2015

Social Media
February 2015

Presentation Skills

Giving a presentation can be difficult for many people. Presenting or speaking to an audience regularly tops the list of people's greatest fears. But it doesn't need to be.

Presentation skills and public speaking skills are very useful in many aspects of work and life; in business, sales and selling, training, teaching, lecturing and generally engaging and entertaining your audience.

Our Presentation Skills Course offers you a simple, easy way to help you cope with nerves, to get your message across to your audience, prepare your material for the best impact and present effectively.

 

SM

Keeping up with Social Media

If you’re not already using Social Media tools to connect with your customers and generate traffic to your site you’ll soon be dropping down Google’s rankings and losing business. Social Media is now an essential part of the marketing mix.

This Social Media training course on why and where to use blogs and social networking platforms like Facebook, Twitter, LinkedIn, YouTube and now Google+ to make the biggest impact for your business.

This Social Media Course will help you discover the possible pitfalls of using Social Media, learn appropriate Netiquette (Internet etiquette), as well as looking at examples of how to best spread your message.

 

 

 

 

 

upselling

Upselling Sales Techniques

The objective of the Up-selling workshops are to provide the necessary sales skills to up-sell hotel products and services.  Topics covered include:

  • Human psychology overview – understanding motivations & being pre-emptive
  • Product knowledge
  • Connecting with the buyer
  • Showing enthusiasm
  • Identifying and creating up-selling opportunities
  • Closing the sale
  • Increasing conversion rates.

Standards Comparison Workshops

Standards Comparison Workshops are an excellent way for staff to experience, compare and contrast top competitors service standards.  The in-depth competitor experience and analysis provides an effective awareness and understanding of the level of service required in order to obtain competitive advantage. This is an effective way to highlight areas for improvement.