Courses & Workshops

Course Information

Your company's growth and success depends on your employees engagement and empowerment to think for themselves and focus on their tasks.

Without the right motivation and effective training to guide your employees’ development and learning, this becomes increasingly difficult and eventually fails.

Planning your course

Our expertise in evaluations highlight areas that need addressing and form the basis of our effective, targeted and tailor-made training. We will also collaborate with you in order to ensure  that all areas of concern are addressed.  We encourage you to get your employees involved in course planning also. Establish what they feel they need to learn, so we can plan a program that meets your needs and theirs. We  ensure we obtain feedback from all participitants in order to ensure engagement and effectiveness.  We provide comprehensive reporting and recommendations so you know what’s working and what needs to change. We also assist you with your customer-centric strategy  and on-going monitoring going forward.

Course material.

Your Course Manual and note taking material that you need to participate and complete your course is provided. You don't need to bring anything on the day except a positive attitude and a willingness to learn, be encouraged and motivated.


Effective Customer Service

To be effective in your job, you must know yourself, your strengths and your weaknesses, and those of the people around you. You must know your objectives and have a stragegy of how you want to achieve them. You must also belong to a team of people that share your commitment to achieve those objectives, and you must help each team member to achieve their best towards attaining a common goal.

This course will give you the self confidence and skills to perform at your best and do a better job. you will also understand how to analyse your own perceived weaknesses and identify the issues and needs to keep you motivated, focused and productive.

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Great Workplaces

Uncomfortable work environments make for unhappy employees. The less you like the physical surroundings of your work environment or have challenging workplace relations with your colleagues, the more likely you are to be dissatisfied with your job. Happy and engaged employees are better equipped to handle workplace relationships, stress, and change. Companies that understand this, and help employees improve their wellbeing, will boost their productivity.

Whether private or public, any organization that commits to building a high-trust culture, not just because it is good for business but because it is the right thing to do, can acquire and apply the tools necessary to build a great place to work. Moreover, organizations can build an enduring, high-trust culture that will help sustain growth and the ability to react to challenges and setbacks.

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Change Management

Change management is an organisational process aimed at empowering employees to accept and embrace changes in their current work environment. Change management is a basic skill in which most leaders and managers need to be competent. There are very few working environments where change management is not important.

Because there is an over-emphasis on process rather than people, there is an astonishingly high 70% failure rate of all significant change initiatives. This brings about the failure to take full account of the impact of change on those people who are most impacted by it - the failure to recognise that organisational change is inextricably intertwined with personal change.

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Short Courses

Griffin Solutions presents a series of short courses in a range of topics to help you with your professional and personal life. We cover subjects such as Confidence Building, Presentation Skills, Upselling Sales Techniques, Standards Comparison Workshops and Social Media.

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