Mystery Shopping / Mystery Calls / Mystery Guest Evaluations

A pre workshop/ training evaluation/needs assessment is required and is provided complementary to new clients.  This ensures that all touch points of your customer’s journey are assessed and can be addressed in your custom-designed training workshops.

Mystery evaluations are highly recommended post training as they serve to assess improvements and further motivate employees to perform at their best. 

All evaluations are carried out by our experienced team of review agents which include a full range of demographics:

  • Business individuals/Corporate clients
  • Young couples
  • Families – with teenagers/babies/young children
  • Individuals with disabilities
  • Retirees/Seniors

Each assessor is briefed and trained in advance of each assessment they undertake.

Mystery Guest/Mystery Shopping/Mystery Calls are custom designed in conjunction with our clients to ensure all desired aspects of your customer’s experience are covered in detail. 

Client confidentiality is paramount and where necessary, confidentiality agreements can be put in place.

Please contact us for more details.