At first, I was a little skeptical. I thought I knew everything.
I've learned new Customers Service techniques, such as dealing with difficult customers, refreshing what I already knew and improving my weakness as shy and having more confidence in myself. The training has been very dynamic and didactic. Lisa is a very close person, professional and understanding in all process. I recommend 100% the training.
Thank you very much Lisa Chalfa for all your advice. It's been a pleasure to meet you.