Customer Experience Training

Your company’s growth and success depend on your employees’ engagement and empowerment to think for themselves and focus on their tasks and deliver better than average customer experiences.

Without the right motivation and effective training to guide your employees’ development and learning this becomes increasingly difficult and eventually fails.

Our expertise in evaluations highlight areas that need addressing and form the basis of our effective, targeted and tailor-made training.

  • We collaborate with you to ensure that all areas of concern are addressed. 


  • We encourage you to get your employees involved in course planning; establish what they feel they need to learn, so we can plan a program that meets your needs and theirs.


  • We obtain feedback from all participants to ensure engagement and effectiveness. 


  • We provide comprehensive reporting and recommendations so you know what’s working and what needs to change.


  • We assist you with your customer-centric strategy and ongoing monitoring going forward.

Your place or ours?

All courses can be presented at your premises at times that work for you and your team. This better facilitates the training process and saves time and the cost of hiring venues and loss of revenue with staff leaving the site for training. 

Alternatively, training can be arranged for you and/or your staff at a convenient, professional and comfortable location. 

We also offer Zoom training – staff can train from the comfort of their own space.  

There are no extra costs for evening, weekend and bank holiday training.

All assignments and/or training materials are provided and Certificates of Participation are included in your cost.


Please contact us for further information and costs.  

Training is tax deductible & Zero VAT

Funding may be available. We have assisted many of our clients with up to 20% funding towards the cost of their training.  Please contact us to investigate this for your business.


Griffin Solutions is also on the panel of trainers for Galway Executive Skillnet –