Training Courses

Griffin Solutions delivers powerful, engaging and effective customer service training and evaluation solutions to the hospitality, retail and service sectors. 25+ years of business experience in many sectors.  We’re passionate about helping our clients achieve a competitive advantage, become more customer-centric and achieve value for all stakeholders.

All training courses are aimed at businesses seeking to further develop their employees’ skills and customer service abilities. Each participant has unique experiences and ideas that are valuable to share and to test. This in turn facilitates an eager climate of learning and employee engagement.

Our courses are delivered over two sessions where we use active participation and immersion techniques to allow participants to be part of the process. This makes the content fun to learn and easy to retain.

Customer Service/Customer Experience Training

Upselling and Cross-Selling

Mystery Shopping / Mystery Calls / Mystery Guest Evaluations

Communications Skills Workshop

Leadership Skills

Standards Comparison Workshop

Professional Appearance and Grooming Workshop

Time Management

Stress Management Skills Workshop