To be effective in your job, you must know yourself, your strengths and your weaknesses, and those of the people around you. You must know your objectives and have a strategy of how you want to achieve them. You must also belong to a team of people that share your commitment to achieving those objectives, and you must help each team member to achieve their best towards attaining a common goal.
This course will give you the self-confidence and skills to perform at your best and do a better job. you will also understand how to analyse your own perceived weaknesses and identify the issues and needs to keep you motivated, focused and productive.
Schedule
This 2-day course runs over 2 half days of 4 hours and includes a break with refreshments.
All course material is provided. Maximum of 12 participants per session. We can also cater for smaller groups, minimum of 4.
Workshops
Our workshops are meticulously planned and designed in a manner geared toward efficient maximization of time and impact. It is also crucial that learning outcomes provide effective results. This is achieved by engaging all participants; enabling and facilitating them to contribute to the training process in an entertaining and professional way. Interactive sessions include role-play and improvisation. We will equip trainees with the skills and tools to perform to their maximum ability. null
Sample Course Content Day 1
Am Registration
Define Quality Service
What is my role?
Who is my customer?
Effective Communication Skills
Review of the day’s session
Sample Course Content Day 2
Creating the WOW experience – Being customer-focused
Steps For Achieving Superior Quality Service
Creating a Strong Team
Knowing your Workplace Environment
Review of the day’s session
Key Outcomes – A clear, well-understood, consistent understanding of what quality service means and how to deliver it.
Training Costs
Please contact us for cost details. Funding towards the cost of training may be available.
Training is VAT exempt and Tax Deductible.
Refreshments during breaks provided.
All the materials you will need to get the most from your course including a workbook, course notes and writing materials are provided.
Please contact us for cost details.
